The Quality Engineer develops, establishes, and maintains quality systems and processes that meet company and customer needs.  This position provides focused quality engineering support of manufacturing and business processes to ensure the delivery of product that meet our customers’ expectations.  This position will drive successful development, deployment, and maintenance of business processes, tools, and training that contribute to compliance with business best practices.  The Quality Engineer will influence change across all business disciplines and will team with Manufacturing, Engineering, Supply chain, and Production. 

Job Category: Salary

Department: Quality

Reports To: Director Of Quality Assurance

Hours: 8:00am – 5:00pm, additional hours as needed.

• Warranty Management - Manage return material authorization (RMA) process.  Investigate returns, diagnose situation, communicate finding and implement short and long term corrective actions.  Identify root cause and corrective action.  Drive initiatives to reduce warranty occurrence and improve the customer experience.  Maintain and share RMA related metric reports.
• Production Testing – Determine best methods for ensuring process capability and product quality.  Implement data collection and analysis tools including first pass yield (FPY), implement or expand statistical process control (SPC) for the production value streams, process, product, and packaging audits.
• Supply Chain Quality Management – Responsible for  oversite and where necessary creation of , supplier quality records (FAI, PPAP, Deviations, etc). Initiates and manages supplier corrective action reports (SCAR), develops and monitors quality metrics, communicates with suppliers to ensure product expectations are met.
• External Quality Representative – Review and interpret customer needs regarding product quality, identify internal actions to meet specific requests regarding quality reporting and documentation, develop and monitor internal processes to ensure compliance. 
• Quality Management System – Help to maintain and support the QMS program as well as to support any outside QMS, UL or ETL related audits.  Create teams to improve and document existing processes.  Identify gaps and develop new procedures to provide clear expectations of roles and responsibilities.  Prepare QMS related training materials for plant personnel as appropriate.
• Enterprise Resource Planning – Participate in ERP conversion to SAP system as Quality Department representative.  Ensure that system tools integrate with QMS and differences are reconciled.  Determine which ERP tools will be utilized and develop a plan and schedule for roll out
• Material Review Board (MRB) – Participate and provide updates to RI/RMA coordinator for weekly MRB meetings on materials that have been quarantined for QA review.  Understand the customer in all phases of the business enough to help make appropriate decisions in quality systems planning and MRB dispositioning.
• New Product Introduction – Lead all quality aspects of implementation of new product into production including:  Participation on Process and Design FMEA teams, creation of Control Plans, tolerance analysis, machine process capability, assist and give guidance to metrologiist and collaborate with manufacturing engineering team on the development and acquisition of gages and test equipment, development of process and test data collection inputs, and FAIs on all tooled parts.
• Audit - Conduct product, process and/or systems audits within the plant and as needed at supplier sites .
• Other duties as assigned.

• Bachelor’s degree in Engineering
• 5-15 years of experience in engineering or a technical role
• 3+ years of experience as Quality Engineer or similar role
• Exceptional mechanical aptitude
• Basic understanding of electrical systems and components
• Experience with new product introduction
• Experience with ISO 9001
• Experience with ERP systems
• Training and basic understanding of Lean Manufacturing and/or Six Sigma is desired
• Experience in conducting Supplier Quality and/or Internal Audits is desired
• Ability to focus on both internal and external customer relationships and effectively manage expectations 
• Ability to handle multiple tasks simultaneously and ability to manage project timelines
• Proficient in Microsoft Office: Word, Excel and Outlook
• Strong interpersonal communication skills both verbally and in writing
• Ability to stand, walk and sit for extended periods of time
• Minimal travel may be required (less than 20% of the time)

Working Conditions & Physical Demands:

· Inside office environment

· Regularly required to stand or sit, and move about the facility

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match,

additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

The pay range for this role is USD $122,535.00/yr - $165,690.00/yr. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.