We are seeking a dynamic General Manager who will be responsible for leading the sales and service operations of the organization, driving revenue growth while ensuring exceptional customer satisfaction in the following areas Equipment and Chemical Sales, Field Services Operations (core service and chemical) and Installation Management. This role involves strategic planning, team leadership, and operational oversight to achieve business objectives and enhance market presence.

Sales Leadership:

• Develop and implement effective sales strategies to achieve revenue targets.
• Monitor sales performance and identify opportunities for improvement.
• Manage P&L for their territory while driving the regional growth strategy across the sales and services lines.

Team Management:

• Lead, mentor, and motivate the sales and service teams to enhance performance and engagement.
• Conduct regular performance evaluations and provide feedback and training.

Customer Service Excellence:

• Ensure high standards of customer service are maintained across all interactions.
• Address and resolve escalated customer issues and complaints effectively.

Market Analysis:

• Analyze market trends and competitive landscape to inform sales strategies.
• Identify new business opportunities and areas for growth.

Financial Oversight:

• Manage budgets and financial forecasts for the sales and service departments.
• Monitor expenses and ensure cost-effective operations.

Collaboration and Communication:

• Collaborate with other departments (e.g., marketing, operations) to align strategies and initiatives.
• Communicate effectively with upper management regarding sales performance and challenges.

Training and Development:

• Implement training programs to enhance the skills and knowledge of the sales and service teams.
• Foster a culture of continuous learning and professional development.

Operational Excellence:

• Oversee daily operations to ensure efficiency and effectiveness in service delivery.
• Establish and monitor key performance indicators (KPIs) for sales and service operations.

Compliance and Risk Management:

• Ensure compliance with company policies, industry regulations, and safety standards.
• Identify and mitigate potential risks associated with sales and service operations.

Experience & Education:

• Bachelor’s degree in business administration, management, or related field.
• 7-10 years’ experience in a leadership role.
• Strong leadership and interpersonal skills.
• Excellent communication and negotiation abilities.
• Proficiency in CRM software and sales analytics tools.
• Strong analytical and problem-solving skills.
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Working Conditions & Physical Demands:

• Dynamic and fast-paced work environment.
• Occasional evening and weekend may be required.
• Ability to travel for clients meetings and industry events as needed.
• Ability to sit and stand and move about a facility.

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.