The Quality Engineer develops, establishes, and maintains quality systems and processes that meet company and customer needs. This position provides focused quality engineering support of manufacturing and business processes to ensure the delivery of product that meet our customers’ expectations. This position will drive successful development, deployment, and maintenance of business processes, tools, and training that contribute to compliance with business best practices. The Quality Engineer will influence change across all business disciplines and will team with Manufacturing, Engineering, Supply chain, and Production.

• Warranty Management - Manage return material authorization (RMA) process.  Investigate returns, diagnose situation, communicate finding and implement short and long term corrective actions.  Identify root cause and corrective action.  Drive initiatives to reduce warranty occurrence and improve the customer experience.  
• Quality Management System – Lead a company initiative to develop, implement, and utilize a QMS program.  Create teams to improve and document existing processes.  Identify gaps and develop new procedures to provide clear expectations of roles and responsibilities.  Assist Quality Director in preparing QMS related training materials for plant personnel as appropriate.
• Enterprise Resource Planning – Participate in implementation of ERP system as Quality Department representative.  Ensure that system tools integrate with QMS and differences are reconciled.  Determine which ERP tools will be utilized and develop a plan and schedule for roll out.
• New Product Introduction – Lead all quality aspects of implementation of new product into production including:  Process FMEA, tolerance analysis, machine process capability, development and acquisition of gages and test equipment, development of process and test data collection inputs, FAI on all tooled parts
• Production Testing – Determine best methods for ensuring process capability and product quality.  Implement data collection and analysis tools including first pass yield (FPY), statistical process control, process, product, and packaging audits.
• Material Review Board (MRB) – Develop and manage a process for periodic review of rejected materials.  Lead a team through disposition, data collection, short and long term corrective action, supplier interaction, reporting, and trend analysis.  Understand the customer in all phases of the business enough to help make appropriate decisions in quality systems planning and MRB dispositioning. 
• Audit - Conduct product, process and/or systems audits within the plant and as needed at supplier sites
• Supply Chain Quality Management – Responsible for receiving inspection oversite, supplier quality records (FAI, PPAP, Deviations, etc). Initiates and manages supplier corrective action reports (SCAR), develops and monitors quality metrics, communicates with suppliers to ensure product expectations are met.
• External Quality Representative – Review and interpret customer needs regarding product quality, identify internal actions to meet specific requests regarding quality reporting and documentation, develop and monitor internal processes to ensure compliance.

• Bachelor’s degree in Engineering.
• 5+ years of experience in engineering or a technical role.
• 3+ years of experience as Quality Engineer or similar role.
• Exceptional mechanical aptitude.
• Basic understanding of electrical systems and components.
• Experience with new product introduction.
• Experience with ISO 9001.
• Experience with ERP systems.
• Training and basic understanding of Lean Manufacturing and/or Six Sigma is desired.
• Experience in conducting Supplier Quality and/or Internal Audits is desired.
• Ability to focus on both internal and external customer relationships and effectively manage expectations.
• Ability to handle multiple tasks simultaneously and ability to manage project timelines.
• Proficient in Microsoft Office: Word, Excel and Outlook.
• Strong interpersonal communication skills both verbally and in writing.
• Ability to stand, walk and sit for extended periods of time.
• Minimal travel may be required (less than 10% of the time).

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.