The Tech Support I provides technical assistance to users regarding use of the software, troubleshooting and hardware failures. This role acts as first level of support for clients and maintains a positive image of company and products. The position is responsible for customer satisfaction through quick problem resolution, follow up and excellent service.

· Fielding calls, emails and other forms of communication from customers who are having trouble with their system.

· Problem Solve and research issues to determine appropriate solutions for the customer and follow up as needed to resolve problems.

· Extracting, Exporting, Importing and Interpreting Raw Data.

· Troubleshoot technical support issues which may range from networking, computer hardware, computer software, Internet, power, electrical and operator error issues.

· Enter all customer issues into a call tracking system. Provide follow up to customers on issues that cannot be solved immediately.

· Document any resolutions that have not been previously discovered.

· Setup and configuration of new customer systems.

· Perform system testing as required by QA.

Participate in after-hours rotation schedule for emergency technical support.

· Other duties as assigned.

· High school diploma.

· 1+ years working in a customer-centric work environment.

· Proven ability to multi-task and maintain composure in a face-paced environment.

· Strong written and verbal communication skills.

· Basic experience with IT equipment (routers, OS, switches, etc.)

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us. 

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage. 

EEO Statement 

Equal Opportunity Employer 

 
Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

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