Key Account Manager

Key Account Manager - Chemistry (KAM) is the direct and primary interface between the assigned Key Account and the company. The KAM utilizes individual technical, communication, industry, and product knowledge skills to advise customers when making business & chemistry decisions using a consultative sales approach.  The KAM will prepare & presents accurate sales quotations & specifications for chemistry orders, relays information to customers, & ensure accuracy throughout the account’s entire network. The KAM will work with the SCWS and SCWC team members to ensure the client’s needs are met. The candidate will be required to show a strong aptitude for Salesforce CRM data entry and consistent CRM management.  The KAM’s primary responsibility will be working with the Director of Key Accounts and Key Account Team on driving profitable sales while maintaining a good relationship bank account for Sonny’s and the assigned Key Accounts.     

• Sonny’s complete line of car wash solutions, specifically: Chemistry, equipment, Backroom, Water Systems, Vacuums, Controls, Signage, as well as our other competitive product offerings
• SCWC sales process utilizing CRM to track projects and to provide regular, consistent, & accurate sales forecasting
• Interfacing with customer & customer’s design & construction professionals to coordinate the delivery of completed project drawings
• Creating accurate & timely quotes and submitting chemistry protocol updates as needed to Chemistry Regional Manager (CRM) utilizing the team in place for your region
• Requesting & receiving payments according to payment schedule
• Proper expectation setting for timelines, costs, etc., with both customers & team members.
• Travel to customer sites and trade shows as required
• Ability to assess a site and give recommendation feedback
• Following internal processes, policies, and procedures
• Participating in regional & national trade shows as needed

• Providing quotation(s) for DKA (and then directly to customers) by preparing accurate pricing for a project after reading/reviewing specifications and gathering correct documents. Responsible for creation and accuracy of project quotations
• Managing chemical conversion projects from start to finish, from time of conception through delivery. Communicates with customers regarding pricing, scheduling shipments, and all other details related to quotations and order processing, such as protocol alignment, site visit servicing plans, payments, and shipments. Verify appropriate changes are made to resolve customers' requests in a timely manner. Communicate timelines and changes clearly to customers
• Provide support to customers with regards to projects, identifying and resolving customer challenges.  Escalate requests as required. Assist customer either directly, or by redirecting customer to the appropriate team members. Address & resolve all other customer issues as needed

• Bachelor’s degree preferred.  High school diploma/GED required
• 2+ years of successful car wash industry operations and/or field sales support experience, or 2+ years of outside sales of chemistry products or business to business value-add sales experience
• High computer application literacy including Microsoft Office Suite and the ability to learn internal business systems

• Familiar with Salesforce CRM preferred.
• Strong mechanical aptitude preferred
• Ability to guide, direct and provide technical expertise on products (or services) to colleagues and customers
• Proven track record of consistently exceeding and/or achieving goals
• Excellent communication and organizational skills
• Problem-solving and analytical skills
• Demonstrates a strong work ethic and ability to multi-task
• Up to 70% travel required to support sales territory

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Compensation:

The pay range for this role is USD 96,900.00/Yr. – 131,000.00/Yr. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training and experience.